Troubleshooting connecting Google Ads to Google Sheets
When using our Google Ads google sheets integration, you may see errors when trying to access a customer account.
![](https://storage.crisp.chat/users/helpdesk/website/ae068b3706aa8000/selection362_1oq4mm5.png)
Google sometimes requires users to re-authorize applications. This is a Google security mechanism that SyncWith has no control over.
Solution: When this happens, please re-connect your account by clicking on the account picker dropdown, then selecting Connect an account.
![](https://storage.crisp.chat/users/helpdesk/website/ae068b3706aa8000/selection363_k1w19w.png)
You will be prompted to grant SyncWith access to your account again.
![](https://storage.crisp.chat/users/helpdesk/website/ae068b3706aa8000/selection364_e0za5k.png)
You may have connected the wrong Google account. For example, you may have connected a personal account that does not have access to any Google Ads accounts.
Solution: Verify you are using the correct account.
![](https://storage.crisp.chat/users/helpdesk/website/ae068b3706aa8000/selection370_mjr5mf.png)
Your account does not have two-factor authentication enabled. Google requires all accounts accessing Google Ads to have two-factor authentication enabled.
Solution: Follow Google’s instructions to enable two-factor authentication for your account
Please re-connect your account
![](https://storage.crisp.chat/users/helpdesk/website/ae068b3706aa8000/selection362_1oq4mm5.png)
Google sometimes requires users to re-authorize applications. This is a Google security mechanism that SyncWith has no control over.
Solution: When this happens, please re-connect your account by clicking on the account picker dropdown, then selecting Connect an account.
![](https://storage.crisp.chat/users/helpdesk/website/ae068b3706aa8000/selection363_k1w19w.png)
You will be prompted to grant SyncWith access to your account again.
No customers found
![](https://storage.crisp.chat/users/helpdesk/website/ae068b3706aa8000/selection364_e0za5k.png)
You may have connected the wrong Google account. For example, you may have connected a personal account that does not have access to any Google Ads accounts.
Solution: Verify you are using the correct account.
Two-step verification not enabled
![](https://storage.crisp.chat/users/helpdesk/website/ae068b3706aa8000/selection370_mjr5mf.png)
Your account does not have two-factor authentication enabled. Google requires all accounts accessing Google Ads to have two-factor authentication enabled.
Solution: Follow Google’s instructions to enable two-factor authentication for your account
Updated on: 04/27/2024
Thank you!