If you encounter the error Multiple Accounts Detected it means that SyncWith is unable to access your Google spreadsheet. To solve this you need to ensure you have just one google account logged into your browser.

Please try the following troubleshooting steps to resolve the problem or narrow down the issue. If you're still stuck please contact us via the Chat bubble on this support site (bottom right) or email us at hello@syncwith.com.

Using a new incognito window
Sign out of all but one Google account
Use Chrome Profiles to ensure that each browser window has just one Google account

Multiple Google Accounts

When using Google products such as Google Sheets, its possible to have multiple Google accounts signed in. You can see the list of accounts by clicking on your profile image top right of the web app.

Please Sign out of all Google account(s) except one to resolve this issue.

Chrome Profiles

If you want to continue to use multiple Google accounts without this issue, please setup one Chrome profile per Google account, then each gets its own separate browser window.

Why does error happen?

Unfortunately, there is a bug in how Google handles multiple accounts, and it causes this problem for many Google Sheets addons such as SyncWith.

See:

https://issuetracker.google.com/issues/69270374?pli=1
https://developers.google.com/apps-script/guides/projects#fix-issues
https://support.google.com/docs/thread/94452896/bug-with-sheets-add-ons-and-multiple-google-accounts?hl=en

Example

Here is what this error looks like in SyncWith for Google Sheets. Sometimes you may see a different error message that mentions Authorization is required or Permission needed , this is likely the same issue.

Updated on: 12/01/2024